These terms cover twitchclanhub.com, its chat bot, the streamer dashboard, the public clan pages and the "getclanhub" Twitch Extension (together, the service). By using the service you agree to them. What data we keep, and why, is in our privacy notice at twitchclanhub.com/privacy.
Who we are
twitchclanhub (also shown as clanmuse in a few places) is an independent project for Twitch streamers and their viewers. It is not made, endorsed or sponsored by Twitch.
The service is run by Oleksii Oleksandrovych Bichuk, a sole proprietor (ФОП), tax number 3535400455, address: 14/1 Budivelnykiv microdistrict, apt. 12, Varash, Rivne region, Ukraine.
Accounts
- Streamers sign in with Twitch and connect their channel. Viewers use the service through their own Twitch account: in chat, on clan pages and in the Extension.
- You must be at least 13, and you must follow Twitch's Terms of Service and Community Guidelines while you use the service.
- Streamers are responsible for what happens on their connected channel. Keep your OBS source links to yourself: each carries a key to your channel.
Clan points (B)
- Clan points are loyalty points that belong to one clan. They have no money value. They cannot be bought, sold, traded for money or cashed out, and we never pay them out.
- Viewers earn them by chatting while a channel of the clan is live, by check-ins, and through the clan's channel points reward at a fixed rate: 5000 channel points for 5000 B. A streamer can also grant them.
- They are spent on the channels of the same clan: on effects in the Extension, and on song requests and chat perks a streamer prices in clan points.
- If a clan is disbanded, its points are frozen: you still see them, but they can no longer be spent. If a channel leaves a clan, the points stay with that clan.
- We may correct a balance after a bug or abuse, for example points earned by bots, scripts or several accounts of one person, and we refund a spend when the effect could not play.
- If the service, or the points, end, nothing is owed for them: they never had a money value.
The getclanhub Extension
- The Extension takes no Bits and no payments of any kind. It spends clan points only.
- To spend, you share your Twitch identity with the Extension; without it you can look, but not spend.
- An effect is charged only while the streamer's effects source is open in OBS, so nobody pays for an effect no one would see. Effects have cooldowns, and a streamer chooses which effects are on sale and at what price.
Donations
- A donation is a payment from a viewer to the streamer, made on the streamer's Donatik page under Donatik's own terms. twitchclanhub is not a party to it: we never receive, hold or pass on the money, and we cannot refund it. Questions about a payment go to the streamer and to Donatik.
- A donation can buy a request. Its exact amount, in whole hryvnias, plays the channel's alert at that price; a YouTube song, ordered with Donatik's own «Замовити музику з YouTube» button or linked in its message, with at least the song price, joins the queue; when both are there, the button's song plays. A song is checked against the channel's rules only after the payment: one the rules keep out does not play, and the money stays with the streamer. Any other donation stays a plain donation. The streamer can still take a paid song out of the queue; the money stays with the streamer, as with any donation.
- Streamers: you choose what is sold and at what price, tell your viewers the prices, and you are responsible for your Donatik account and for what you receive. A stream presented as a fundraiser must be a real one.
What streamers are responsible for
- Sounds, memes and other files you upload: you confirm that you own them or have permission to show them on your stream and to let your viewers trigger them.
- Memes you add from our library are offered as they are. If you are unsure about one on your stream, leave it out.
- Music played through song requests: you are responsible for the music you play. twitchclanhub does not grant music licenses.
- Your stream, including what your viewers trigger on it, has to follow Twitch's rules.
Content and takedowns
If you believe something on the service infringes your rights, write to the address at the bottom of this page with what it is, where you saw it, and why it is yours. We remove or disable it and tell the streamer who added it. Someone who keeps uploading what is not theirs loses the ability to upload.
What not to do
- Spam or flood the bot, chat commands or the Extension.
- Farm clan points with bots, scripts or extra accounts, or exploit a bug to get points or effects.
- Upload or send content that is illegal, hateful, harassing, sexual or violent, on the dashboard, on clan pages or to the AI companion.
- Attack the service, its security or other users, or try to reach data that is not yours.
- Resell or rent out access to the service.
The AI companion
The companion's answers are written by an AI model. They can be wrong, outdated or odd, and they are not advice. We filter what it answers, but we cannot promise every answer is right. A streamer can turn the companion off at any time.
The service as it is
- The service is provided as it is and as available. We work to keep it running, but we do not promise it never fails, never loses an effect or a song request, or stays the same.
- We may change, pause or stop any part of it, the Extension included.
- As far as the law allows, we are not liable for indirect losses, lost income, or lost points. Nothing in these terms limits a right the law does not let us limit.
Ending
- Streamers can stop at any time: "Disconnect channel" on the dashboard, or revoke our access at twitch.tv/settings/connections. Viewers can simply stop using it.
- We may stop serving a channel, a clan page or a viewer who breaks these terms.
- What happens to stored data after that is in the privacy notice.
Governing law
These terms are governed by the law of Ukraine, and disputes go to the courts of Ukraine. If you use the service as a consumer, this does not take away any right the law of your own country gives you and does not let anyone waive.
Changes
When these terms change, we update this page and the date at the top. A change that matters to streamers is also announced on the dashboard. Using the service after a change means you accept it.
Contact
Contact: [email protected]